nach Hause :: FAQ FAQ Q1: How to place an online order on our website? Firstly, please register your personal information, which will be highly protected, on the website. Secondly, choose the items you feel interested in and click "Add to my cart" button. Thirdly, click the "go to checkout" button and fill in payment information step by step.
Q2: What are the payment methods? We support PayPal and Western Union of Payment methods. 1. PayPal: We accept PayPal payment. Support Visa, Master, AE, JCB, etc. You could pay with your PayPal directly to our PayPal account if you have a PayPal account. If you do not have a PayPal account, you could pay by your credit card into our PayPal account. PayPal supports almost all the credit cards like Visa, Master, AE, JCB, etc. and 24 currencies. Also you could open a PayPal account if you do not have one. PayPal is the biggest payment supplier in the world. More information at www.paypal.com .
2.Credit Card: Paypal support all kind of credit cards. Such as Visa, Master, AE, JCB, etc. You could pay by your credit card into our PayPal account.
2. Western Union: Please Contact Us if you want to use Western Union.
Q3: How is the payment security? Your payment is secure with us. Here are the reasons. First, we have the professional payment service company that has gained the official authentication by Visa and Western Union, which means your protected by Visa and Western Union. Second, your Privacy information are highly protected by us.
Q4: How is the Shipping time? (1) It will take about 7-10 working days for the Standard shipping, $39.99. (2) It will take about 3-5 working days for the Expedited shipping, $49.99. (3) The shipping fee is also related to the weight of the dress, which means the weight and the shipping method altogether make up the shipping fee.
Q5: What is the operation time? It will be about 10-15 working days for the custom made dresses. We also could adjust the operation time for you if you need it in emergency. We could make the dress get to you within 7 working days after you place an order if you need, and you only need to pay additional $50.
Q6: How can I check the status of my order or how do I track my order? A shipping confirmation email will be sent when your order is shipped from our location. We will show you how to check the shipment status online within 3 working days. You could get to know the status at the page of Order Tracking. But please allow some time for the express company to update and do uploading work, which will not affect the delivery time. You may also Contact Us by Live Chat or by E-mail. You will get to know the latest status by telling us your registered email address and name. Of course, we will check the status for you sometimes and remind you. But it would be better for you to track the status yourself. So you can know your order clearly.
Q7: Are your site secure? Of course, we processed the order through 100% secured "http" servers. Meanwhile, we won't share your personal information for any marketing or advertising use. We only use the information for contacting you (sending you e-mails) with your permission. We will keep strictly to the Privacy.
Q8: How to make sure whether I have finished the order process? Your order is success if your money has been charged by your bank or the customer service representatives tell you that you have gone through the payment. But please give some time to deal with the order if it is in processing. A shipping confirmation email will be sent when your order is shipped from our location. We will send you an email telling you how to check the shipment status online within 3 working days. It does not go through if your money is not charged on your credit card. Please try it again or change for another payment method. Please feel free to Contact Us if have any problems.
Q9: How to contact you if I have any questions? (1) What kind of situation do I need to contact your website? When you would like to know much about the products, like the size and color information, the Size Chartand color chart will show you the exact size information to help you to select the proper one you need. One thing need to be clarified is that products on our website are all in stock now, so please feel free to place the order and select your favorite products. When you would like to get to know more information about payment method, more information at the page of Payment. When you would like to know the status of your order, more information at the page of Order Tracking. (2) How to contact you? You do not have to Contact Us if you have an idea of how to get to know some information, which will save your time. But when you have something which cannot be found on our website, please feel free to Contact Us by clicking "Live Chat" on our website or going to the page of Contact Us. If you find you cannot communicate with us online because of not on working time, please leave a message at the page of Contact Us. We will get back to you and reply your e-mail or message within 12 hours.
Q10: Can you ship to my country? Yeah, no problem! We can ship to your country. We can ship single item or large orders to *WORLDWIDE*. One thing should be pointed out is that it will be faster for shipment in bigger cities, while a little bit latter probably in smaller or remote areas, but in which customers could definitely get the order in a short time.
Q11: What is the wholesale price? If you want the products for personal use in bulks, or you have a retail outlet and wish to look for a reliable and long-term supplier with premium quality products, please Contact Us and we will talk about this in details with you. You could leave a message at the page of Contact Us, or via live chat or phone.
Q12: What if I forget my password of the registered account on the website? Please go into the page of Singin , where you could see "forget your password", then click on it, follow the process it shows you to do, and then you will retrieve your password again. Please keep it in good condition in order to make you instantly login your account on the website.
Q13: Do you have problems getting through customs? No, we never encounter any problems with customs till now. But if it happens, please do not worry and Contact Us. We will appropriately handle this for you.
Q14: What if there is an unsuccessful delivery? For those customers who do not receive your parcel within the above total delivery time, please check by the local post office directly with the tracking number, your ID card like SSN, driving license or other valid certificate and the order information copy that you can print out when login your registered account on our website if necessary.
Q15: How is your products quality? Our products are all in premium workmanship and quality. Although they are high imitation products with much cheaper and competitive prices, they share the same delicate texture and fine workmanship with authentic products, which completely you cannot tell from authentic ones. You will soon tell that they are more worth the price. We are always trying our best to make you enjoy the shopping with us.
Q16: How will you protect my personal information? We seriously abide by our Privacy. Your personal information will be highly protected. We do not share with others any personal information that you provide to us through this web site or through our Customer Service Department, except with your consent or as described in this Privacy Policy.
Q17:Is my order in stock right now? Yes, products of our website are all custom made which will make sure the dress (es) perfectly suit on you. Or you could provide us picture(s) of a certain dress that you feel interested (but not on the website), and we will also could make it for you.
Q18:How is the quality of your products? Dresses on our website use the best materials and fine workmanship to match with the beauty and design of the dresses.
Q19: How to make sure my size? You may click on the "Size Chart", match your bust, waist, hips, shoulder to hem as well as height information with the chart, and select the exact size for the dress. Also if you cannot make sure about the size, please feel free to Contact Us.
Q20:Is this a store that I could only buy from online or can get to? We are an online store. All of dresses are all custom made seriously based on your exact size information, which will be guaranteed your dress will perfectly suit on you.
Q21:How is your Return & Exchange policy? Please Contact Us at the page of Contact Us or through Live Chat within 24 hours after you open the package when you would like to make a return or exchange if have any problems, for products are all custom made and after 24 hours, we will not deal with the return issues. Thanks for your understanding. But it barely happen to make a return, for they are all custom made seriously based on our customers' requirements. So please tell us your demands in details on the dress when you place an order, which will save your time and bring you a very happy shopping experience.
Q22:How could I get a coupon or discount? We are a discount outlet store. More products you purchase more benefit you will get. More information at the page of Coupons.
If you have any other questions, please feel free to tell us at the page of Contact Us or Live Chat. We are always ready to provide our sincere service to you! Zurück
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22.11.2012 12:21
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